Terms of Sale

1. About us

Our services are provided by Cultunio LLC, a New York limited liability company, 318 Hartfield Street, Suite 2, Brooklyn, NY 11216, United States. You can contact us by phone at +1 (718) 555-0143 or by email at [email protected].

2. How an order is accepted

When you send us a booking or order request through our website, by phone or by email, you are making an offer to buy. Your order is accepted when we send you written confirmation by email and you complete payment. If we cannot accept your request, for example because an event is sold out, we will let you know and you will not be charged.

3. Prices, taxes and payment

• All prices are in US dollars (USD). New York State and City sales tax is added at checkout where it applies, and the total is shown before you pay.
• Shipping charges for physical products are shown before you pay. See Shipping & Returns.
• We accept major debit and credit cards, Apple Pay and Google Pay through our payment processor, ACH bank transfer for memberships, and cash or card at the door for walk-in events.
• Pay-what-you-can tickets have a minimum price of $5. We never ask you to justify choosing one.
• If we make an obvious pricing error, we will contact you before processing your order and you may cancel at no cost.

4. Event tickets and cancellations

• Cancel up to 48 hours before the event start time for a full refund.
• Within 48 hours, we will refund you if we can resell your seat, or give you an account credit valid for 12 months.
• You may move your booking to another date of the same or an equivalent program at any time before the event starts, free of charge.
• You may transfer your ticket to a friend by letting us know their name.

Refunds are made to your original payment method within 10 business days.

5. If we change or cancel an event

Occasionally we may need to change the venue, host or menu of an event. If a change is significant, we will tell you as soon as possible and you may cancel for a full refund. If we cancel an event, including for severe weather, we will refund you in full within five business days, or move you to another date if you prefer.

6. Memberships and automatic renewal

• Memberships (Friend $8, Member $18 or Patron $45 per month, or the annual equivalent) renew automatically at the end of each billing period and your payment method will be charged until you cancel. We ask for your express consent to these terms before your first charge and email you a confirmation that explains how to cancel.
• You can cancel online at any time by email or through the link in your confirmation, or by phone. Cancellation takes effect at the end of the current billing period. There is no minimum term and no cancellation fee.
• If you cancel within 14 days of joining, we refund your first payment in full, less the value of any member discounts you have already used.
• For annual memberships, we send a reminder at least 15 days before renewal. We give at least 30 days' notice of any price change, and you may cancel before the new price applies.

7. Gift cards

• Cultunio gift cards never expire and carry no activation, dormancy or service fees.
• They can be used for tickets, programs, memberships and Journal subscriptions. Any unused balance remains on the card.
• Gift cards cannot be redeemed for cash except where required by law.
• You may cancel an unused gift card purchase within 14 days for a full refund.
• Please keep your gift card code safe. We cannot replace a card that has been used by someone else.

8. The Cultunio Journal and physical products

Our refund policy for the Journal, printed gift cards and other physical products is set out on our Shipping & Returns page and forms part of these terms. In short: you may return unused items within 30 days for a full refund, and damaged or faulty items are always replaced or refunded.

9. Conduct at gatherings

Our gatherings depend on mutual respect. We may refuse entry or ask anyone to leave who behaves in a way that is abusive, discriminatory or unsafe, without a refund. Our code of conduct is available at every event and on request. Alcohol is served only to guests 21 and over with valid ID.

10. Our liability

We take care to run safe, well-organized events. To the fullest extent permitted by law, our total liability arising from any purchase is limited to the amount you paid for it. We are not liable for indirect or consequential losses.

Nothing in these terms excludes liability that cannot be excluded under New York law, including liability for gross negligence or willful misconduct. Please tell us about allergies when you book. While we take great care, our kitchens handle all nine major food allergens.

11. Questions and disputes

If something goes wrong, please contact us at [email protected] or +1 (718) 555-0143 first. We aim to resolve complaints within 14 days.

These terms are governed by the laws of the State of New York. Any dispute that we cannot resolve together may be brought in the state or federal courts located in Kings County, New York, or in small claims court in your county of residence.